About SWAPP

SWAPP builds Frank — an agentic AI architect that reads and writes the live BIM model inside Autodesk Revit and Graphisoft ArchiCAD, executing real documentation, modeling, and QA work for many of the world’s leading architecture firms. We pair deep architectural domain knowledge with optimization, computational geometry, and modern AI to put genuine automation on the critical path of production. Our team brings together architects, engineers, AI researchers, and data scientists across Tel Aviv and the US.

The role

You are the bridge between Frank and the firms that depend on it. You lead technical onboarding, train Frank on each customer’s standards, and make sure SWAPP lands on the critical path of real projects — not on the shelf. You’re equal parts BIM expert, technical problem-solver, and trusted advisor.

What you’ll do

Run onboarding and pilots for new firms: scope their workflows, configure Frank to their standards, and prove value on a live project.
Be the technical owner of your accounts — drive adoption, resolve issues, and grow usage across teams and offices.
Translate customer needs into product feedback, partnering with engineering and the Frank Skills team to close gaps.
Build the playbooks, docs, and training that help firms get the most out of Frank.

You are

5+ years in solutions engineering, customer success, BIM management, or architectural technology — ideally with enterprise customers.
Deeply comfortable in Revit and/or ArchiCAD and the BIM production workflow.
A clear communicator who earns the trust of principals, BIM managers, and drafters alike.
Energized by ambiguity and ownership on an early, fast-moving team.

Bonus

Experience deploying SaaS into AECO firms.
Scripting / automation literacy (Dynamo, Python, APIs).
Open to occasional travel to customer sites.

Working at SWAPP

Work directly with a senior, product-driven team and see your work reach leading firms fast.
Real ownership and impact from day one, on a product on the critical path of real projects.
We value curiosity, candor, and a Be-Nice attitude — genuine care for your teammates and our customers.

Apply for this job

Tell us a little about yourself and attach your CV — we read every application.